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Web Wiz Network Announcements


Windows Server Updates - February 2019

13 February 2019, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 14th February 2019

End of work - At Risk period:
Risk End Date: 15th February 2019

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



UPS, ATS and Generator Load Testing - February 2019

04 February 2019, in Network, Data Centre

As part of Web Wiz planned and preventative maintenance regime we will be carrying out load testing on the Uninterruptible Power Supplies (UPS), Automatic Transfer Switching (ATS) and Neutral Gas Powered Generator Systems at our Data Centre.

During the test period, the UPS systems will take the full load of the Data Hall while the Generator comes online and the ATS moves the facility from Mains Utility Power to Generator Power. 

The Generator will take the full load of the facility for a 20 minute period, once the test is completed power to our facility will return to Mains Utility Power.

At Risk period:
Start Date: 6th February 2019

Times work will be carried out:
Start Time: 08:00
End Time: 08:20

Service Impact:
No impact to services is expected.

Reason:
This maintenance is essential to ensure that the UPS, Generator and Switching systems work as intended and are able to provide power to our Data Centre in the unlikely event of a Mains Utility Power Outage.



Install of new Automatic Transfer Switches

15 January 2019, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

To help improve the resilience of our Bournemouth Data Centre we will be installing APC Automatic Transfer Switches into each of our racks in the Data Hall. This will add resilience to servers and network devices that can accept a single power feed.

Start of work - At Risk period:
Start Date: 17th January 2018

End of work - At Risk period:
Risk End Date: 18th January 2018

Service Impact:
There is no planned impact to your service, as the power to racks in the Data Hall should remain unaffected throughout. However, there will be reduced resilience while the work is being carried out, as the power will be switched to raw mains bypassing the UPS systems. Consequently, this notification comes with an 'at risk' warning.

Reason:
Adding Automatic Transfer Switches will allow servers and network devices that can accept only a single power feed to have improved resilience as the Automatic Transfer Switches will allow power to the rack equipment to automatically switch between A and B Power Feeds without interruption if a fault is detected. Each A and B Power Feed uses a different phase power supply and APC Double-Conversion On-line UPS system.



Windows Server Updates - January 2019

09 January 2019, in Shared Hosting, Cloud Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 10th January 2019

End of work - At Risk period:
Risk End Date: 11th January 2019

Times work will be carried out:
Start Time: 05:00 GMT
End Time: 8:30 GMT

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Microsoft SPLA License 10% Price Increase - January 2019

04 January 2019, in Cloud Servers

Microsoft has informed us today that they will be increasing UK prices for Service Providers by 10% starting from January 2019. 

As a service provider, we can not use Microsoft's perpetual licenses as they are for internal usage, instead, we have to use Microsoft's Service Providers Licensing (SPLA). 

Microsoft's SPLA licensing is paid monthly for license usage over the previous month. This means that any price changes to SPLA licensing have an immediate effect. 

While we are able to absorb the costs on our Shared Web Hosting as the cost is spread across many customers with the Windows Cloud Servers the Microsoft Licensing is a one to one relationship with customers with margins very small. This, unfortunately, means that we will need to pass on the Microsoft price increase to our Cloud Servers Customers. 

For Cloud Servers Customers who we provide Microsoft Licenses for, you will see the following price change starting from January 2019. 

SQL Server Web Edition - 27.44 + VAT per month 
SQL server Standard Edition - 349.95 + VAT per month 
SQL Server Enterprise Edition - 1199.95 + VAT per month 
Remote Desktop Services L/SA SAL - 7.64 + VAT per month 
Office Standard, L/SA SAL - 16.95 + VAT per month 
Office Professional Plus, L/SA SAL - 24.95 + VAT per month 

In addition, those customers who are on the unmanaged 'Starter Cloud Server', paying 29.95 per month, as 70% of the cost of the server is made up by the Microsoft Windows Server License we will be increasing the price by 2.00 per month to 32.95 + VAT per month starting from January 2019. 



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