Web Wiz - Solar Powered Eco Web Hosting


Web Wiz Network Announcements


Power Outage - 22nd January 2020

22 January 2020, in Shared Hosting

Power was lost for 23 minutes to some Shared Hosting Servers between 02:21 and 02:44 on the 22nd January 2020.

The loss of power was caused by an Eaton in rack PDU (Power Distribution Unit) causing power to be lost to some of our Shared Hosting Servers for a 23 minute period. The failure of a PDU should not cause a power outage as it should have redundancy built in.

Eaton was established in 1911 and is one of the worlds largest power management companies and have been making promising inroads into Data Centre's with their new power protection equipment over the last 10 years. 

The choice was made 2 years ago to use Eaton Uninterrupted Power Supplies (UPS)  and Power Distribution (PDU) within our new Eco Data Centre due to their advance management capabilities.

We have already moved to APC for our UPS devices in our Data Centre due to problems with Eaton. We will now also be replacing all Eaton PDU's with APC over the next two to four weeks.

APC have been proving power protection equipment to Data Centres for 40 years and have a strong reputation for supplying reliable equipment. APC PDU's provide additional resilience for these types of failures by having redundant power supplies within their switched PDU's ensuring that power is not lost even in the event of a failure.



Windows Server Updates - January 2020

15 January 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 16th January 2020

End of work - At Risk period:
Risk End Date: 17th January 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Afilias and Nominet Domain Price Increases

20 December 2019, in Domain Registration

We have just been informed that Afilias and Nominet are increasing their prices in January 2020.

As the price increase for Nominet's UK domains is 20 pence we will be absorbing the price increase and not passing it on to customers.

We are unable to absorb the higher prices increases from Afilias and below is the new prices for Registration and Renewal of these domains as of the 1st January 2020.

.BET - 18.45
.BLUE - 18.45
.INFO - 14.65
.PET - 18.45
.PINK - 18.45
.POKER - 49.95
.RED - 18.45



Christmas Opening Times

18 December 2019

As a 24/7/365 company, Web Wiz Support Services team will operate our normal out-of-hours procedure over the festive period with Engineers monitoring all systems night and day to ensure there are no outages.  

Most Business wind down over the festive period and we therefore only receive a handful of support tickets during this time, but we still aim to be here if you need us while balancing time off for staff to spend with families during this time of year.

If you need to contact us for any reason, we will be open at the following times during the festive period.     

Monday 23rd December 
Normal Hours
Tuesday 24th December 
8:00 17:00 
Christmas DayClosed
Boxing DayClosed
Friday 27th December 
8:00 17:00
Saturday 28th December8:00 12:00
Sunday 29th December8:00 12:00
Monday 30th December8:00 17:00
Tuesday 31st December 
8:00 17:00
New Years DayClosed
Wednesday 2nd JanuaryNormal Hours
Thursday 3rd January 
Normal Hours

This year we will not be operating our sales phone lines over the festive period this year.

We would like to wish all our customers a Good Christmas and a Happy New Year.



Windows Server Updates - December 2019

11 December 2019, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers,  Cloud Servers and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 12th December 2019

End of work - At Risk period:
Risk End Date: 13th December 2019

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



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