Web Wiz Network Announcements

MySQL Database Upgrades - September 2020

16 June 2020, in Shared Hosting

We will be carrying out updates to our Shared Hosting MySQL 5.7 Database Servers to upgrade them to MySQL 8 during September 2020.

Start of work - At Risk period:

Start Date: 1st September 2020

End of work - At Risk period:

Risk End Date: 30th September 2020

Times work will be carried out:

Start Time: 05:00 GMT

End Time: 8:30 GMT

Service Impact:

Each MySQL Database Server will be off-line for between 10 and 20 minutes while it is updated to MySQL 8.

Customers may need to make changes to their databases and applications that connect to those databases to be compatible with MySQL 8.

The biggest change is how you authenticate with MySQL 8 Databases. We will be retaining the 'Standard' login for existing MySQL Users to avoid impacting customer services.

Reason:
MySQL 5.7 goes End Of Life (EOL) in October 2020 when security updates from Oracle will end.

SQL Server Database Upgrades - July 2020

16 June 2020, in Shared Hosting

We will be carrying out updates to our Shared Hosting SQL Server 2017 Database Servers to upgrade them to SQL Server 2019 during July 2020

Start of work - At Risk period:

Start Date: 1st July 2020

End of work - At Risk period:

Risk End Date: 14th July 2020

Times work will be carried out:

Start Time: 05:00 GMT

End Time: 8:30 GMT

Service Impact:

Each SQL Server Database Servers will be off-line for between 5 and 10 minutes while it is updated to SQL Server 2019.

Customers should not need to make alterations to their database or applications that connect to their SQL Server Databases, but it is advisable to check that your applications are compatible with SQL Server 2019.

Windows Server Updates - June 2020

10 June 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers, Cloud Servers and Dedicated Servers during the times set out below.

Start of work - At Risk period:

Start Date: 11th June 2020

End of work - At Risk period:

Risk End Date: 12th June 2020

Times work will be carried out:

Start Time: 05:00

End Time: 8:30

Service Impact:

Servers will need to be rebooted after updates are applied.

Reason:

Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Windows Servers.

Windows Server Updates - May 2020

13 May 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:

Start Date: 14th May 2020

End of work - At Risk period:

Risk End Date: 15th May 2020

Times work will be carried out:

Start Time: 05:00

End Time: 8:30

Service Impact:

Servers will need to be rebooted after updates are applied.

Reason:

Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.

Data Centre Fibre Outage

21 April 2020, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

One of the fibre circuits to our Bournemouth Data Centre has loss connectivity. This has been raised with our upstream provider who are investigating the issue.

Traffic that would have been carried on the circuit has automatically rerouted and there is no impact to service at this time, however service should be considered at risk due to the loss of resilience.

Update 13:33

The connectivity has been restored to the fibre circuit and the service has been returned to full resilience. No reason for the outage has been given as yet.

We will continue to monitor the fibre circuit and will update this page if the situation changes.