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Web Wiz Network Announcements


Mail Services Outage

27 March 2020, in Shared Hosting

At 10:39 this morning the mail server Mail50-Atlas failed causing a service outage for many customers emails for 15 minutes.

When the service could not be restored we failed over to a backup replication and the mail services were restored for the majority of customers at 10:54.

We received some reports that some customers mailboxes had not come back online, and an investigation identified 14 mailboxes were configuration files for these mailboxes had become corrupted.

As of 16:18 all mail services are now working.

We will continue to monitor the situation to ensure there are no other issues.

We would like to apologise to customers for any inconvenience caused. 



Windows Server Updates - March 2020

11 March 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 11th March 2020

End of work - At Risk period:
Risk End Date: 12th March 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Firmware Update to Hardware Nodes - February to March 2020

19 February 2020, in Shared Hosting, Cloud Servers

We will be updating the firmware on all our Hardware Nodes with our Data Centre that host services for Shared Hosting and Cloud Servers.

Start of work - At Risk period:
Start Date: 20th February 2020

End of work - At Risk period:
Risk End Date: 29th February 2020

Service Impact:
Servers will need to be restarted on redundant nodes while firmware updates are installed. There will be two reboots to servers causing outages of between 15 and 30 sounds for each of the two reboots.

Reason:
Vulnerabilities in Intel CPU's and Intel Management Engine require firmware updates to path those vulnerabilities to ensure Shared Hosting Servers and Cloud Servers are secure.



Windows Server Updates - February 2020

12 February 2020, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and Cloud and Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 13th February 2020

End of work - At Risk period:
Risk End Date: 14th February 2020

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Power Distribution Units (PDU) Replacement - 29th Jan 2020

28 January 2020, in Network, Data Centre, Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

We will be carrying out work to replace all our Eaton PDU's in our Data Centre with APC PDU's.

Start of work - At Risk period:
Start Date: 29th January 2020 June 2020 Start Time: 05:45

End of work - At Risk period:
Risk End Date: 29th January 2020 June 2020 Start Time: 07:00

Service Impact:
Some Servers and Network Equipment will need to be powered down for up to 5 minutes during the maintenance window.

Reason:
Eaton PDU's have proven to be unreliable and we are therefore as a precaution replacing all our Eaton PDU's with APC PDU's which have built in redundancy and a better proven track record for reliability.



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