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Web Wiz Network Announcements


Windows Server Updates - August 2019

14 August 2019, in Shared Hosting, Cloud Servers, Dedicated Servers, Colocation Services

We will be carrying out Windows Updates to our Windows Shared Hosting Servers, Cloud Servers, Managed Dedicated Servers and Hyper-V Hardware Nodes during the times set out below.

Start of work - At Risk period:
Start Date: 15th August 2019

End of work - At Risk period:
Risk End Date: 17th August 2019

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers and Hardware Nodes will need to be rebooted after updates are applied effecting all services.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

This months update is particularly important as there is a zero day wormable exploit to the Remote Desktop Services (RDP). This vulnerability is pre-authentication and requires no user interaction! If you have your own server you should run windows updates immediately.



Changes to Database Diskspace Calculations

17 July 2019, in Shared Hosting

The way MSPControl calculates diskspace for SQL Server and MySQL Databases has changed.

Previously Database Diskspace was aggregated, so if your hosting package came with 1,000 MB of Database Diskspace this was shared between all the databases in the hosting package.

This meant if you have 2 databases at 500 MB each, you were using a total of 1,000 MB of Database Diskspace and have no diskspace left for your other databases.

The way MSPControl now calculates diskspace is granular calculating diskspace for each database.

Under the new granular Database Diskspace, if your hosting package comes with 1,000 MB of Database Diskspace each database can be up to that size.

For the Professional Green Web Hosting and for Reseller Hosting Packages, SQL Server and MySQL Databases can each be 1,000 MB each.

For all other Hosting Packages the SQL Server and MySQL Database size remains the same, but the Diskspace is for each database rather than being shared between Databases.

These changes should benefit most customers who can now utilise more diskspace for their SQL Server and MySQL Databases.




Windows Server Updates - July 2019

10 July 2019, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud Servers, Managed Dedicated Servers, and Hyper-V Nodes during the times set out below.

Start of work - At Risk period:
Start Date: 11th July 2019

End of work - At Risk period:
Risk End Date: 12th July 2019

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
All Servers will need to be rebooted after updates are applied and Cloud Servers will have a brief interruption while Hardware Nodes are rebooted.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to Windows Servers.



Web Server Upgrades - July 2019

09 July 2019, in Shared Hosting

We will be upgrading Windows Shared Hosting Web Servers to the latest Windows Server Operating System during the times set out below.

Start of work - At Risk period:
Start Date: 10th July 2019

End of work - At Risk period:
Risk End Date: 28th July 2019

Times work will be carried out:
Start Time: 05:00
End Time: 7:30

Service Impact:
The upgrade will take approximately 20 minutes for each server during which time the Web Server will reboot a number of times. The upgrades will take place early in the morning to cause least disruption for customers websites.



UPS, AMF, ATS and Generator Load Testing - July 2019

09 July 2019, in Data Centre

As part of Web Wiz planned and preventative maintenance regime we will be carrying out load testing on the Uninterruptible Power Supplies (UPS), Automatic Mains Failure (AMF), Automatic Transfer Switching (ATS) and Neutral Gas Powered Generator Systems at our Data Centre.

During the test period, the UPS systems will take the full load of the Data Hall while the Generator comes online and the AMF moves the facility to Generator Power.  

The Generator will take the full load of the facility for a 20 minute period, once the test is completed power to our facility will return to our usual mix of Solar, Battery, and Utility Power.

Automatic Transfer Switching (ATS) will move rack power from "A" to "B" Power Feeds before returning each Rack to "A" Power Feeds.

At Risk period:
Start Date: 17th July 2019

Times work will be carried out:
Start Time: 08:00
End Time: 08:20

Service Impact:
No impact to services is expected.

Reason:
This routine maintenance is essential to ensure that the UPS, Generator and Automatic Switching systems work as intended and are able to provide power to our Data Centre in the unlikely event of a Power Outage.



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