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Cloud Server Windows Server Updates February 2018

14 February 2018, in Managed Cloud Servers

We will be carrying out Windows Updates to Managed Cloud Servers during the times set out below.

Start of work - At Risk period:
Start Date: 15th February 2018

End of work - At Risk period:
Risk End Date: 16th February 2018

Times work will be carried out:
Start Time: 06:00
End Time: 10:00

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft release Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Managed Cloud Servers during off-peak times.



Shared Hosting Windows Updates - February 2018

14 February 2018, in Shared Hosting

We will be carrying out Windows Updates to our Windows Shared Hosting Servers during the times set out below.

Start of work - At Risk period:
Start Date: 15th February 2018

End of work - At Risk period:
Risk End Date: 16th February 2018

Times work will be carried out:
Start Time: 06:00
End Time: 10:00

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft release Windows Servers patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all our Windows Shared Hosting Servers during off-peak times.



Urgent Server Updates: Intel CPU Meltdown & Spectre Vulnerabilities

08 January 2018, in Network, Shared Hosting, Managed Cloud Servers, Cloud Servers

Many of your may have seen in the news the Meltdown Vulnerability that effects Intel CPU's and some ARM based CPU's which allows kernel memory to be read, which can be used by malicious attackers to ready username and passwords from memory;


Spectre is another vulnerability has also been in the news in the last few days and effects all modern microprocessors with speculative execution and allows the contents of programs mapped memory to be read;


The issues is a hardware problem in CPU's but can be mitigated through software updates to the OS Kernel which Microsoft, Apple, and others have been rushing to release in the last few days. Unfortunately reports suggest that the software mitigation may impact on CPU performance. 

The Intel Xeon CPU's that we are using in our servers support Processor-Context ID (PCID) which should mitigate any performance losses from the Meltdown and Spectre fixes and is supported in the 64 bit versions of Windows that we run on servers. We will though monitor servers after the update to asses if there is any performance impact.

As these are very highly critical vulnerabilities there is some urgency to update all Hypervisors and Servers on our network as soon as possible.

Web Wiz engineers will be applying patches and updates to all our Hypervisors and Servers overnight tonight.


Start of work - At Risk period:
Start Date: 8th January 2017 Start Time: 23:00

End of work - At Risk period:
Risk End Date: 9th January 2017 Risk End Time: 09:00


Service Impact:
We have been timing our test deploying of updates in the lab and have reboot times or between 2 minutes 18 seconds and 4 minutes 32 seconds.  As both the Hyper-V Hypervisors and Windows Servers will need to be updated customers should expect two short outages lasting no more than 5 minutes for each server.

Reason:
To patch Intel CPU based hardware from the Meltdown and Spectre Vulnerabilities.


Update 9th January 2017 @ 08:25
Patching was completed by 07:00. We will continue to monitor servers to see if the patches have any impact on CPU utilisation and if required increase resources.

Update 9th January 2017 @ 16:50
We have been monitoring servers throughout the day and have not seen any decrease in performance with CPU usage staying the same as in previous days.



Christmas Opening Times

23 December 2017, in Network, Shared Hosting, Managed Cloud Servers, Cloud Servers, Domain Registration

As a 24/7/365 company, Web Wiz Support Services team will operate our normal out-of-hours procedure over the festive period with Engineers monitoring all systems night and day to ensure there are no outages. 

If you need to phone us for any reason our phone lines will be open at the following times during the festive period. 

Friday 22nd December  Normal Hours
Saturday 23rd December  8:00 12:00
Sunday 24th December 
 Closed
Christmas Day  Closed
Boxing Day  Closed
Wednesday 27th December 
 8:00 12:00
Thursday 28th December  8:00 12:00 
Friday 29th December  8:00 12:00 
Saturday 30th December  Closed
Sunday 31st December 
 Closed
Monday 1st January  Closed
Tuesday 2nd January 
 Normal Hours

We would like to wish all our customers a Good Christmas and a Happy New Year.



Cloud Server Windows Server Updates - December 2017

13 December 2017, in Managed Cloud Servers

We will be carrying out Windows Updates to Managed Cloud Servers during the times set out below.

Start of work - At Risk period:
Start Date: 14th December

End of work - At Risk period:
Risk End Date: 15thDecember

Times work will be carried out:
Start Time: 06:00
End Time: 10:00

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft release Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Managed Cloud Servers during off-peak times.



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