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Web Wiz Network Announcements


Spam sent from website 'contact us' forms

14 September 2019, in Shared Hosting

If you have a 'contact us' page on your website that forwards email to Gmail, Yahoo, Hotmail, Sky, BT, or TalkTalk please remove the forwarder.

Many websites have 'forms' such as 'contact us' pages that allow visitors to complete the form and send the website owner an email.

Often spammers use the 'contact us' page to send the website owner spam, which they mark as spam when the email is received.

If the email is forwarded to another provider then marking the email as spam tells the mail provider that our mail servers are sending spam and block our mail servers from sending further emails.

If are forwarding emails sent from your website to another provider please remove the forwarder. 

We may need to disable email forwarders to other providers if website owners do not work with us to stop their websites from sending spam. 



Sending Bulk Email

13 September 2019, in Shared Hosting

We want to remind customers that Web Wiz, like many other web hosts, is not a bulk mail provider.


We are working around the clock to ensure that our mail servers can deliver emails, and in the most part this has been successful, and we have not seen any further blocks of our mail servers till today.


We are still seeing a small number of customers sending bulk email. Many times the senders are under the impression that the email is not bulk email because; they are only 20 emails, it is opt-in, they comply with GDPR. This is not the case we do not allow the sending of any bulk email. 


We have updated bulk mail detection systems that will suspend the mail services of those sending the bulk email.


If you're planning to send bulk email, consider looking into alternate solutions from bulk mail providers.  www.Mailchimp.com can provide tools for managing subscribers and help you comply with GDPR. Others like www.mailgun.com and www.sendgrid.com can provide website bulk email using SMTP on port 587 from your website.


For Terms and Conditions on sending email using our Mail Services please see; https://www.webwiz.net/legal/terms-of-use.htm#EmailTerms




Emails to Microsoft and Yahoo Hosted Mailboxes Delayed

13 September 2019, in Shared Hosting

We are still seeing problems with emails to Microsoft and Yahoo Hosted Mailboxes being delayed for up to 4 hours.

Microsoft Hosted Email Services include;

Office 365
Azure
Hotmail.com
Outlook.com
Live.com

Yahoo Hosted Email Services include;

Yahoo.com
Yahoo.co.uk
TalkTalk
AOL.com
Sky.com
BT Yahoo
Verizon.com
Netscape.com

We would like to apologise to all customers affected.



Windows Server Updates - September 2019

11 September 2019, in Shared Hosting, Cloud Servers, Dedicated Servers

We will be carrying out Windows Updates to our Windows Shared Hosting Servers and to customers servers with Managed Cloud and Managed Dedicated Servers during the times set out below.

Start of work - At Risk period:
Start Date: 11th September 2019

End of work - At Risk period:
Risk End Date: 12th September 2019

Times work will be carried out:
Start Time: 05:00
End Time: 8:30

Service Impact:
Servers will need to be rebooted after updates are applied.

Reason:
Microsoft releases Windows updates and patches on the second Tuesday of each month. These updates fix security vulnerabilities, performance and other issues.

After testing the latest updates we roll out Windows updates to all Web Wiz Managed Windows Servers.



Emails to Yahoo Hosted Mailboxes Blocked

03 September 2019, in Shared Hosting

We are presently seeing emails to Yahoo Mailboxes rejected.

After yesterdays block we were hoping that mail delivery would get back to normal today, but unfortunately we had a customer send 57 bulk emails to Yahoo addresses which has caused our mail servers to be blocked for a second day by Yahoo.

We apologise for the inconvenience that this will be causing.


Web Wiz is not a bulk mail provider
The sending of bulk email through our mail services is strictly-forbidden. Anyone sending bulk email will have their mail service suspended and may have their accounts terminated. Please see Terms and Conditions for further details; https://www.webwiz.net/legal/terms-of-use.htm#EmailTerms



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Registered office: Web Wiz Ltd, Unit 18, The Glenmore Centre, Fancy Road, Poole, Dorset, BH12 4FB, UK.

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