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Mail Services Outage

27 March 2020

At 10:39 this morning the mail server Mail50-Atlas failed causing a service outage for many customers emails for 15 minutes.

When the service could not be restored we failed over to a backup replication and the mail services were restored for the majority of customers at 10:54.

We received some reports that some customers mailboxes had not come back online, and an investigation identified 14 mailboxes were configuration files for these mailboxes had become corrupted.

As of 16:18 all mail services are now working.

We will continue to monitor the situation to ensure there are no other issues.

We would like to apologise to customers for any inconvenience caused. 

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