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Emergency Network Maintenance - 30th May 2019 ** Completed **

30 May 2019, in Network

We will be carrying out emergency maintenance wok on our network overnight tonight.

Start of work - At Risk period:
Start Date: 30th May 2019 Start Time: 10:00

End of work - At Risk period:
Risk End Date: 31st May 2019 Risk End Time: 05:00

Service Impact:
There maybe some packet loss and a few very short outages that are expected to last no longer than a few minutes while new network equipment is installed and switches and routers are reconfigured.

Reason:  
We had intermittent connectivity issues on the 28th and 29th May. To fix these issues older equipment was used and a number of workaround configurations were implemented. This network maintenance is to replace the older equipment and remove the workarounds.  

Update 31st May 00:52
All work is now completed and and the network has been running stable for the last 30 minutes.



Network Upgrade to 10 Gbps Core - 28th May 2019

25 May 2019, in Network, Data Centre

We will be moving over to our new 10 Gbps Core Network on Tuesday 28th May 2019.

This is the second part  of a network upgrade, moving from our Cisco 1 Gbps Layer 2 network to a more advanced HPE Aruba Networks 10 Gbps Layer 3 network. 

Start of work - At Risk period:
Start Date: 28th May 2019 Start Time: 04:00

End of work - At Risk period:
Risk End Date: 28th May 2019 Risk End Time: 7:00

Service Impact:
There maybe some packet loss not lasting more than a few minutes while the new network routes are activated and traffic reroutes across the new paths.

Reason: 
Keeping with offering eco-friendly services to customers, our new network will be decreasing the number of switches we have by 50%, which will reduce power requirements while providing improved performance and security. 



Installation of New Network Equipment

08 May 2019, in Network, Data Centre

We will be installing new network equipment in our Eco Data Centre during May in parallel with our existing network equipment.

This is the first part of a network upgrade, moving from our Cisco 1 Gbps Layer 2 network to a more advanced HPE Aruba Networks 10 Gbps Layer 3 network. 

Start of work - At Risk period:
Start Date: 8th May 2019

End of work - At Risk period:
Risk End Date: 31st May 2019

Service Impact:
NONE - There will be no planned service impact, but due to Engineers working within the Data Centre, this notification comes with an 'at risk' warning.

Reason:
Keeping with offering eco-friendly services to customers, our new network will be decreasing the number of switches we have by 50%, which will reduce power requirements while providing improved performance and security.



Fibre Circuit Planned Engineering Works - 28th March 2019

18 March 2019, in Network

We would like to inform you that Virgin Media will be carryout Planned Engineering Works that will affect one of our Fibre Circuits to our Data Centre for a 1 hour period between midnight and 6am GMT on the 28th March 2019. 

Services will not be affected during this time as all traffic will be automatically routed over alternative OpenReach Fibre Circuits.

There will be no interruption to services but there will be reduced resilience during the period.

Start of work - At Risk period:
Start Date: 28th March 2019 Start Time: 00:00

End of work - At Risk period:
Risk End Date:28th March 2019 Start Time: 06:00

Service Impact:
NONE - There will be no planned service impact, but due to reduced resilience during this time, this notification comes with an 'at risk' warning.

Reason:
Virgin Media is carrying Planned Engineering Works affecting the Bournemouth and Poole area.



Migration of Servers to new Bournemouth Data Centre

17 May 2018, in Network, Shared Hosting, Cloud Servers

We have recently completed our new Bournemouth Data Centre located at our headquarters in Bournemouth, Dorset, UK. You can read more about our new Poole Data Centre at https://blogs.webwiz.net/web-wiz-new-poole-data-centre_post2191.html

Between now and the end if June we will be migrating all servers located at the C4L Data Centre over to our new Bournemouth Data Centre.


Start of work - At Risk period:
Start Date: 17th May

End of work - At Risk period:
Risk End Date: 31st May


Service Impact:
We have already mirrored all Shared Hosting and Cloud Servers to our new Data Centre using Point-to-point dedicated connection between the two Data Centres. Migration will only require two reboots of each server causing two short outages lasting less than 2 minutes each time.

Dedicated Servers and Co-located Servers will have around 20 to 30 minute outage while servers are moved a short distance between the two Data Centres. We will be contacting these customers directly to let them know when their servers will be moved.

Update 30 May 2018
Migration to our new Bournemouth Data Centre is now complete



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